Resolved: UDP gateway disconnections and The Things Stack Console inaccessible via the Safari browser
This is a cross-post of an incident on our The Things Network status page.
It will be updated automatically.
Started: Thu, 22 Aug 2024 14:48:15 +0200
Resolved: Thu, 22 Aug 2024 19:56:22 +0200
Affected Components
- Europe 1 (eu1.cloud.thethings.network): Operational
- North America 1 (nam1.cloud.thethings.network): Operational
- Australia 1 (au1.cloud.thethings.network): Operational
- Packet Broker Integration: Operational
Identified
Posted: Thu, 22 Aug 2024 14:48:15 +0200
We are currently investigating two issues post the v3.32.0 deployment.
- UDP gateway disconnections
- The Things Stack Console inaccessible via the Safari browser
We've identified the cause for both and fixes are being prepared.
Monitoring
Posted: Thu, 22 Aug 2024 16:17:15 +0200
A fix has been implemented and we are monitoring the results.
Investigating
Posted: Thu, 22 Aug 2024 16:31:45 +0200
Update
- UDP connection issues: We are still investigating the issue as the current fix did not resolve the issue.
- Console inaccessible via Safari on MacOS: fixed
- Console inaccessible on the iPhone: investigating.
Resolved
Posted: Thu, 22 Aug 2024 19:56:22 +0200
We have deployed fixes that have resolved the issues. In case anyone is having issues, please reach out to us on the Forum or via Slack.