Dutch POST NL… anyone of you have the same experience ?
case :
I buy a product (low value, 20 U$, So no duty / taxes) in China @ BANGGOOD on 19-8
Shop sends the product :
2019-09-10 21:30, The item cannot be delivered and will be returned
2019-09-10 04:43, The item is at the local sorting centre
2019-09-10 01:13, The item is on transport to the local sorting centre
2019-09-09 11:48, The item is unclaimed and will be returned to sender
2019-08-26 13:13, The item could not be delivered and addressee is notified to pickup the item
2019-08-26 13:10, The item could not be delivered and addressee is notified to pickup the item
2019-08-26 09:15, The item is being held, addressee being notified
2019-08-26 08:53, The item is at the local sorting centre
2019-08-24 18:54, The item is at the local sorting centre
2019-08-24 14:13, The item could not be delivered and addressee is notified to pickup the item
2019-08-24 13:56, The item has been delivered successfully
2019-08-24 09:27, The item is at the local sorting centre
2019-08-24 09:08, The item is at the local sorting centre
2019-08-23 13:01, The item has been processed in the country of destination
2019-08-21 20:31, The item is in transit
2019-08-19 03:18, The item is pre-advised
POST NL claims that they have been @ my house 26-8 - 2x within 3 minutes ?
No notification / mail / telephone… nothing , So I didn’t know this (its a lie anyway).
Yesterday I checked progress of my China orders and discover that this product is ‘returned’ to China.
I contacted BANGGOOD and of course they say check with POST NL
So today I’ve contacted POST NL through their FB account with all the details and the question, ’ WHY and WHERE is my package ? ’
and the answer is… ’ we will speak with the manager of the delivery guy … you must contact the China shop and byebye ’ , So , if this shop now say they never received the return shipment I’ve lost my money ??
And will they send it again , if they receive it , at no cost ?
Anyone else have similair experiences with DUTCH POST NL ?