Status gateway problem and no data

Gateways
1

Hello,
I’m having trouble with my two gateways, a rasberry pi and a Kerlink.
Both were working fine, it had been running for 1 to 2 weeks, and since this weekend, my gateways have gone offline and don’t upload any more data, even though they are still connected to the internet and accessible.
I tried to restart them, they worked again, but only for a few hours before going offline and no more data.
I don’t know where the problem can come from, if someone could help me?

Thanks

2

Check the gateway logs and see if they are getting “ACK” responses to their “PUSH” and “PULL” operations.

eg

INFO: [up] PUSH_ACK received in 40 ms

Also look for the percentages in the periodic stats summary:

PUSH_DATA acknowledged: 100.00%

and

PULL_DATA sent: 6 (100.00% acknowledged)