Reuse a LoRaWan gateway

Dear TTN Admin,

I’m trying to post it in Forum but in vain.
I have de-registered two LoRaWan gateways from HelTec and then try to re-use them with new settings. However, after entering all details like EUI, the system always prompt “Already exists!”.
Could you please help to resolve it?

Thanks,

This is not TTN Admin - there isn’t such a thing - this is the forum largely run by volunteers. If you need direct support, you can purchase a contract from TTI.

There is no error message that is that short - if you can tell us the actual error message - or use it for forum search - we can move you forward.

Hi,

Attached is my error screen.

Unreadable. Please crop the relevant window so we can actually decipher the text.

Please don’t even bother cropping it - it’s text, you can copy & paste it in to a message.

Or for faster service, copy & paste the text in to the forum search because there is a high degree of likelihood that this is one of the common issues detailed in the troubleshooting docs that comes up frequently on the forum.