Gateway subscription not attached and active (TTIG Pro)

Gateways TTIG - The Things Indoor Gateway
1

My Gateway was showing a disconnected state although it had been working seemingly fine about a month ago (new install).

In the end after a couple of resets and not knowing what else to do I decided to delete and unclaim it to try again from scratch.

But I’m getting the error as shown in the title and I haven’t been able to find any reference to it in the forum or using Google.

The full error is:

{
  "code": 10,
  "message": "error:pkg/deviceclaimingserver:claim gateway (claim gateway)",
  "details": [
    {
      "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
      "namespace": "pkg/deviceclaimingserver",
      "name": "claim gateway",
      "message_format": "claim gateway",
      "correlation_id": "48b4f93dcb2a45fc.........",
      "cause": {
        "message_format": "gateway subscription not attached and active",
        "correlation_id": "5f43b1a8977041.......",
        "code": 9
      },
      "code": 10
    }
  ]
}

I also tried following the instructions from The Things Indoor Gateway | The Things Stack for LoRaWAN but the command (after installing, configuring and logging in) gives me the following error when trying to run ttn-lw-cli gateways claim authorize my-existing-gateway-id:

WARN    Multiple EUIs found in arguments, considering the first
error:cmd/ttn-lw-cli/commands:invalid_gateway_eui (invalid gateway EUI)
    correlation_id=72204fc1cdc344.......
--- error:pkg/types:invalid_eui (invalid EUI)
    correlation_id=7f017eee567946......
--- encoding/hex: invalid byte: U+0075 'u'

(This is on Windows, I get the exact same error on Linux).

As you can see it complains about an invalid EUI, I tried that as well but without effect.
But I think the instructions are simply out-of-date, because running ttn-lw-cli gateways claim --help doesn’t mention an authorize option, it does mention ttn-lw-cli claim authorize which also doesn’t exist.

So I’m stuck. Can anybody help me out? Thanks!

2

Hi Tako,

This is Siva from The Things Network community.

The reported error gateway subscription not attached and active indicates that there isn’t any subscription for TTIG Pro.

The Things Indoor Gateway Pro requires a subscription to work. The subscription includes cellular data that can be used for remote configuration as well as the connection with The Things Stack for LoRaWAN traffic.

So, please follow the below guide and complete the subscription. Ref: The Things Indoor Gateway Pro | The Things Stack for LoRaWAN

3

I think it’s SUPER IMPORTANT that before anyone gets in to the weeds on this that we clarify EXACTLY which gateway you had.

The TTIG Pro was only released at the end of Sept so there is a chance that you have an original TTIG.

If you purchased a TTIG Pro, you will have received an email to setup a subscription, see The Things Indoor Gateway Pro – The Things Industries for all the info on that.

The docs for the TTIG Pro are here: The Things Indoor Gateway Pro | The Things Stack for LoRaWAN

Can you look at the images on the support page to verify which model of gateway you have.

If it is a TTIG Pro and you didn’t take out a subscription then you know why it stopped working. But quite how you unravel this I’ll have to leave to @siva96 as this is a first for us all. However travelling hopeful, if you take out a subscription you may well be able to re-claim it.

PS, so we are all clear on the inter webs, there is never a good reason to delete a gateway unless someone from TTI tells you that’s what’s need - or Jac @Kersing, maybe @Jeff-UK. Not me. I’ve never deleted a gateway because I never want to post for support on here. Almost all issues that arise with general gateway not connected are resolvable without deleting them.

And as you’ve discovered, any gateway that needs to be claimed isn’t a candidate for deletion - a claim code needs to be generated either from the console or the CLI.

4

As Nick suggests 90%+ of issues are/can be corrected/changed using edits to GW details vs having to delete and re-register/claim, always assuming the backhaul and TTN/TTS details are correct!. The only (ok main!) exception I have to that rule these days is if I need to change the GW ID and details for the device - usually where redeploying…as I typically embbed some location info in the ID so I can quickly identify from a long list of deployed assets - either a city/town name/abbreviation or part of the Post Code - so when relocating I need to change that aspect. Given deleting/re-instating can sometimes cause problems even then I only use that option with limited types of unit…

5

(for @siva96 as well): yes mine is a The Things Indoor Gateway Pro, no doubt about it, a disc with two antennas.

But, when I bought it, which was the 3rd of October it was NOT clear to me that a subscription was required. And I just checked with the Internet Archive and back then it did NOT mention that a subscription would be required!

image

I have no need for cellular access (for now) so I’d like to use the gateway free of charge (for now). Is that not possible?

If not I would most likely not have purchased this gateway. (I bought it because I wanted the latest hardware, for no other reason really)

6

Somewhat confusing that you put in a screen shot that shows that a subscription is required - where is this screen shot that you have provided from? It would help you more if you showed the Internet Archive page and the URL you are referencing.

Apart from improvements in power consumption, somewhat marginal for a powered gateway, “latest hardware” isn’t really a thing for gateways. The TTIG Pro is the Apple Mac of gateways, it’s far more closed than most gateways, even more so than the TTIG, but if you aren’t developing or doing “stuff” with devices, just works at an awesome level of just working regardless of location & WiFi/network in the US & EU - as long as you don’t delete it from the console.

7

Well, it doesn’t say it’s required, does it? You might argue that’s it’s implied somehow by the wording, but it definitely wasn’t clear, which is probably why they changed it because this it what it says right now:

image

And the URL is simply the product page one: The Things Indoor Gateway Pro – The Things Industries pasted into the Internet Archive.

So just to be very clear: is the gateway unusable without a subscription?

8

I appreciate you are frustrated, but things are still unclear. However pedantic it may seem, you can only help yourself if you spell it all out.

I assume the first image is what you see on the Internet Archive.
And the second image is what you see now.

I’m not a staff member to adjudicate on this or resolve this for you, I’m just trying to facilitate some clarity.

My understanding is that a TTIG Pro requires a subscription regardless of how you are connecting it, the cellular element is a bonus. That was my takeaway when I saw it launched at the conference and is how I proceeded with the one I have on the basis that I have a gateway with bunny ears that I can take anywhere and use a power bank to get instant LoRaWAN on the go.

9

TTIG Pro requires a subscription to work. This is both on the website and on the gateway purchase page.
The previous description on the purchase page clearly says “setup a subscription to activate it” but we can totally understand as a consumer how it can be missed.

We have indeed changed the description to make it explicit that the gateway requires a subscription.

For your current case, you’ve raised a support ticket with us so let’s discuss options there.