My shipment from Skynet has not arrived. It has been stuck at the London hub since 2 jan 2018.
After exercising a lots of patience, it was time for me to take some action:
- I have sent (17 jan 2018) the following email to: info@skynetworldwide.com
A product is sent from Hong Kong (14 dec 2017) to my address in the Netherlands.
I have received a track & trace number: xxxxxxxxxxx
I have been tracking my shipment and it arrived at the London hub at Jan 2, 2018.
Since then the status remain unchanged.
Could you help me out with this?
_It seems my shipment is stuck at the London hub. _
The company who has sent the product says that I just have to waitā¦
Are these normal waiting times??
Best regards,
- Within 24 hours I got an email response. They also included their internal email responses:
Email 1 Internal (17 jan):
Hi Imports
Please can you confirm if you have this shipment on hold and why if you do
Email 2 Internal (18 jan):
Hi XXXXX
Another one for you Iām afraid.
- This is the email response I got from Skynet (18 jan):
Hi,
The shipment is stuck in UK customs and to get this cleared I will need to submit a UK customs entry and once this is paid we can move on under free circulation. Can you confirm you are ok for me to submit this entry and we will forward a copy of the customs entry and VAT payment? Once paid this will be sent out for delivery.
- Here is my response to Skynet (18 jan):
XXX,
Yes, can you submit a UK customs entry.
_Please note I do not have visa. _
I can make SEPA payments or Paypal payments.
Regards,
- Skynet response (18 jan):
What we will do is send this under bond to the Netherlands to you and our AMS office will contact you directly so you can bypass this payment with us. It seems this could cause further delays with payment so we will arrange this to be cleared slightly different.
- My response to Skynet (18 jan):
XXXX,
Thanks.
In case they need my info:
email: XXXX
mobile: XXXXXX
- Skynet response (18 jan):
We will arrange this now. You will still need to pay NL customs charges as you are probably aware of but they will contact you once customs cleared.
- My response to Skynet (18 jan):
XXX,
Thanks. I am aware to pay NL custom charges.
Regards,
- Ten hours later I saw movement in the Skynet track and trace:
https://www.skynetworldwide.com/services/track-and-trace
So, I am now waiting, but at least their is some progress. I will keep you updated.