The Things Gateway shows status: "not connected"

[arjanvanb (Arjan)]

@milanoengineering

I asked what the problem is, and what comes back is “operating as expected”. If anything, that’s seems to be an entitlement to be a smartass to users.

What I saw in the first 3 posts was 3 users who didn’t even seem to bother to search for existing reports about this, nor provide much detailed information.

[kersing (Jac Kersing)]

@milanoengineering

No one feels entitled by reporting an issue with a service.

After you reported a known issue that has gotten coverage a couple of times already on the forum and get quoted the official TTN statement regarding this (please visit the official status site to check for it yourself) you respond with a story regarding engine lights. Have you reread your own response and judged it not sounding like you feel entitled?

[kersing (Jac Kersing)]

May-be we should conclude things are as they are. Neither the users nor the moderators can change the decisions made. If you don’t agree, this forum is not the place where you can challenge TTN on their decisions. Don’t ask me what the right place is, I haven’t found it yet…

[milanoengineering (Alexander Gräf)]

I was perplexed by something being broken, yet “working as expected”.

I checked the official status page, there was an entry from “Jan 27” (no year, on none of the entries). Not sure how relevant that is or can be.

Anyway, you explained the issue, basically the TTN people will work on it whenever they feel like it, as the issue seems to persist for months now, and besides the status and traffic console everything is working fine. Users (like me) just have to deal with it.

[LoRaTracker]

@milanoengineering

Basically the TTN people will work on it whenever they feel like it, as the issue seems to persist for months now, and besides the status and traffic console everything is working fine. Users (like me) just have to deal with it.

TTN is a free to use service, so solving issues like this is probably not a priority.

[jorni]

@arjanvanb

ttnctl gateways status

Thanks, this showed my gateways are connected. Never knew ttnctl existed…

[ea1awv]

Same issue here. Gateway is not registered in TTN console. I cannot run ttnctl because I make a balena.io/resin.io install and this command not work from balena.io terminal.
Also in TTN traffic didn’t see anything as last week.

Thanks

[arjanvanb (Arjan)]

@ea1awv

I cannot run ttnctl because […] this command not work from balena.io terminal.

You can install and run ttnctl anywhere:

ttnctl gateways status pruebas_leon
  INFO Discovering Router...                   
  INFO Connecting with Router...               
  INFO Connected to Router                     
  INFO Received status                          GatewayID=pruebas_leon

           Last seen: 2020-05-18 11:53:59.389490752 +0200 CEST
           Timestamp: 0
       Reported time: 2020-05-18 11:53:59 +0200 CEST
      Frequency Plan: EU_863_870
              Bridge: gs.v3.
            Location: (42.581059, -5.534930; source unknown)
                 Rtt: 62ns
                  Rx: (in: 24; ok: 0)
                  Tx: (in: 0; ok: 0)

[ea1awv]

Ahh, ok thanks a lot. So, it’s working ok then?

I cannot see any traffic. unfortunately I haven’t any device at hand to test it. Hope can test it in few days.

Thanks a lot!

[arjanvanb (Arjan)]

@ea1awv

So, it’s working ok then?

Yes.

@ea1awv

I cannot see any traffic

Yeah, not seeing traffic in TTN Console is quite annoying and I don’t know of any other way to see gateway Traffic without depending on that NOC component. Also, I don’t know how the Rx and Tx metrics in the output above are calculated. (The source code might reveal that.)

Of course, without TTN, one might still be able to peek into the raw gateway logs; isn’t that something that Balena offers? When you’ve got devices you’ll surely see their traffic just fine though.

[ea1awv]

@arjanvanb

peek into the raw gateway logs

I can only see main log but no realtime traffic…

like this:

18.05.20 12:22:33 (+0200) main ##### 2020-05-18 10:22:33 GMT #####
18.05.20 12:22:33 (+0200) main ### [UPSTREAM] ###
18.05.20 12:22:33 (+0200) main # RF packets received by concentrator: 0
18.05.20 12:22:33 (+0200) main # CRC_OK: 0.00%, CRC_FAIL: 0.00%, NO_CRC: 0.00%
18.05.20 12:22:33 (+0200) main # RF packets forwarded: 0 (0 bytes)
18.05.20 12:22:33 (+0200) main # PUSH_DATA datagrams sent: 0 (0 bytes)
18.05.20 12:22:33 (+0200) main # PUSH_DATA acknowledged: 0.00%
18.05.20 12:22:33 (+0200) main ### [DOWNSTREAM] ###
18.05.20 12:22:33 (+0200) main # PULL_DATA sent: 0 (0.00% acknowledged)
18.05.20 12:22:33 (+0200) main # PULL_RESP(onse) datagrams received: 0 (0 bytes)
18.05.20 12:22:33 (+0200) main # RF packets sent to concentrator: 0 (0 bytes)
18.05.20 12:22:33 (+0200) main # TX errors: 0
18.05.20 12:22:33 (+0200) main ### BEACON IS DISABLED!
18.05.20 12:22:33 (+0200) main ### [JIT] ###
18.05.20 12:22:33 (+0200) main # INFO: JIT queue contains 0 packets.
18.05.20 12:22:33 (+0200) main # INFO: JIT queue contains 0 beacons.
18.05.20 12:22:33 (+0200) main ### [GPS] ###
18.05.20 12:22:33 (+0200) main # No time keeping possible due to fake gps.
18.05.20 12:22:33 (+0200) main # Manual GPS coordinates: latitude 42.58106, longitude -5.53493, altitude 868 m
18.05.20 12:22:33 (+0200) main ### [PERFORMANCE] ###
18.05.20 12:22:33 (+0200) main # Upstream radio packet quality: 0.00%.
18.05.20 12:22:33 (+0200) main ### [ CONNECTIONS ] ###
18.05.20 12:22:33 (+0200) main # bridge.eu.thethings.network: Connected
18.05.20 12:22:33 (+0200) main # Semtech status report send.
18.05.20 12:22:33 (+0200) main ##### END #####
18.05.20 12:22:33 (+0200) main 10:22:33 INFO: [TTN] bridge.eu.thethings.network RTT 67
18.05.20 12:22:33 (+0200) main 10:22:33 INFO: [TTN] send status success for bridge.eu.thethings.network

[arjanvanb (Arjan)]

@ea1awv

RF packets received by concentrator: 0

No LoRa traffic is being seen. You could try to contact other gateway owners in your neighborhood, if any: https://www.thethingsnetwork.org/forum/t/how-to-contact-a-gateway-owner/6127

https://www.thethingsnetwork.org/u/galles ?

[ea1awv]

I’ll do that, Thanks a lot for your support

[s54mtb]

I can only see three of mine TTIG gateways as connected? Three other (R.pi with RAK concentrator) are not showing (balena OS) for about a week ??? Is this some kind of pushing users to buy “official” gateways? Also the TTN mapper is not workig. I spent whole weekend driving with tracker and on the sunday evening I found out almost all packets were gone. I spent many hours of my free time and a lot of euros from my “hobby budget” to build and install gateways around my town (to “build the things together” as many othersI. I am not complainng, I just want to ask when should we find some useful directions how to solve the issues? So far I just found other users reporting similar trouble.Or maybe I am not searching hard enough…

[CurlyWurly]

The Things Network Status Page [HowTo]

The Things Network Status Page [The%20Things%20Network%20Status%20Page%20banner] The Status Page shows the current status of The Things Network community services that are operated by the core team of The Things Network Foundation. A similar page exists for the paid services offered by the very same team for The Things Industries. The metrics on the page are updated continuously. Component statuses and incidents are updated manually while work is done on automating these too. So it is possibl…

[kersing (Jac Kersing)]

If you check ttnctl status you’ll probably see the gateways are online. The console status is known to have issues. Over the weekend all data has been delivered as usual, just an outage of the console and ttnctl, so ttnmapper should have gotten your data but might have been missing meta data it requires.

[CurlyWurly]

Just a FYI

• Kickstarter Gateway
  My Kickstarter gateway shows up as “not connected” with no gateway traffic is seen in the console BUT when I switched off all other gateways nearby, it must be working because data is getting to applications

• Rak Gateway
  My Rak gateway is working fine as it always has, data being passed and no problems in the console.

I wish TTN would realise the reputational damage caused by not being seen to deal with this - even if it is just updating the status page about what is going on.

[Jeff-UK]

Hi Pete, trust you are staying safe & well… there seem to have been a few threads all running with similar issues over recent days - really irritating as you say. See latest comments from myself and Leonel tonight on the TTIG thread TTIG "not connected" in my case its across multiple GW types - TGW/TTIGs/RPi(s)+RAK, Multitech AEP, (RPi+iMST, Laird RG186 & Dragino’s look to have had other problems which have largely resolved now and they show connected again, except a few where known to be offline/under repair or updating for other reasons) etc… you are not alone! V. Frustrating!..

[ame]

Me too!

My gateway was working well until Sunday when everything went pear-shaped. It came back again on Monday. Now it’s “not connected”. This has happened twice. Yesterday morning (NZ time) it was “not connected” and last seen 16 hours ago. I rebooted it and it was working. This morning it is "not connected and last seen 15 hours ago.

The gateway is a MikroTik LoRa 9 kit. It is plugged in to my home network for internet connectivity.

What is going on?