I have to migrate our Kerlink wirnet station from Things Network V2 to Things Stack. I have tried to add it directly to Things Stack but it says the EUI is already used and I should claim it whereas it already belongs to our account. How can I fix the issue please?
That message means that someone else (perhaps a colleague?) already registered a gateway with the same EUI in The Things Stack. You can find out the gateway ID and owner using the command-line interface:
With that information you may be able to contact them here on the forum.