with me the same, multiple gateways have the status not connected, but send data, but can not see anything in traffic.
Hi Nick, we are experiencing the same issue in Barranquilla (Colombia), we have 3 routers in the city and all of them are down since yesterday.
Initially, i believe than was a problem with my router, but, others parnerts in the city have the same issue.
OK Marlon thanks.
Are you also on the EU routers ?
Hi Nick,
Yes, i use that router because is nearest of my city, Brazil have routers but i saw than the response time is higher.
Nick
Can you test your solution with other router, FE: Australia or asia?
tks in advanced.
Hi all,
This link shows than everything is ok.
im a little confused.
ok, the problem, if problem is, seems stucked to EU.
I have tried to add an OTAA device on an existaing App in my console, but it fails. i can see the join messages but nothing else.
A new ABP device works well.
Can you try a traceroute from your gateway or from your station to see where it stops ?
Here is mine :
traceroute to router.eu.thethings.network (52.169.76.203), 30 hops max, 60 byte packets
[The first ones are not interesting]
…
5 78.247.5.109.rev.sfr.net (109.5.247.78) 176.427 ms 176.341 ms 177.148 ms
6 198.244.5.109.rev.sfr.net (109.5.244.198) 181.105 ms 126.29.3.109.rev.sfr.net (109.3.29.126) 178.411 ms 178.463 ms
7 ae62-0.ier02.mrs20.ntwk.msn.net (104.44.14.16) 190.167 ms 189.181 ms 189.625 ms
8 ae26-0.icr01.mrs20.ntwk.msn.net (104.44.238.113) 189.228 ms 190.007 ms ae25-0.icr02.mrs20.ntwk.msn.net (104.44.238.117) 189.146 ms
9 be-120-0.ibr02.mrs20.ntwk.msn.net (104.44.20.63) 206.962 ms 206.921 ms 207.769 ms
10 be-13-0.ibr02.gva20.ntwk.msn.net (104.44.19.222) 207.858 ms be-3-0.ibr01.par30.ntwk.msn.net (104.44.7.47) 203.892 ms be-10-0.ibr01.gva20.ntwk.msn.net (104.44.19.220) 207.847 ms
11 be-4-0.ibr01.zrh20.ntwk.msn.net (104.44.18.50) 207.852 ms be-2-0.ibr02.zrh20.ntwk.msn.net (104.44.17.254) 208.228 ms be-2-0.ibr01.zrh20.ntwk.msn.net (104.44.17.252) 207.362 ms
12 be-6-0.ibr01.fra21.ntwk.msn.net (104.44.18.79) 208.707 ms 207.358 ms be-6-0.ibr02.fra21.ntwk.msn.net (104.44.18.87) 207.970 ms
13 be-8-0.ibr01.ams30.ntwk.msn.net (104.44.19.234) 207.650 ms be-9-0.ibr02.ams30.ntwk.msn.net (104.44.19.236) 208.149 ms 208.158 ms
14 be-7-0.ibr02.dub07.ntwk.msn.net (104.44.17.58) 207.889 ms * be-7-0.ibr01.dub07.ntwk.msn.net (104.44.17.56) 206.863 ms
15 ae102-0.icr02.dub07.ntwk.msn.net (104.44.11.56) 206.913 ms 206.765 ms ae100-0.icr01.dub07.ntwk.msn.net (104.44.11.60) 206.510 ms
16 * * *
17 * * *
Two gateways here are also reported to be down.
Both on completely different internet providers, so it cannot be filtering by the provider.
Also on the TTNmapper I see a lot of gateways offline in the neighborhood.
My gateway: Last heard at 2019-10-23T10:01:53.000Z
This is the Netherlands by the way.
All offline
Pinging/trace routing through the ttn routers doesnt work as the servers are behind load balancers which are configured to not respond to such traffic.
Its the console that is down vs the routers - traffic is passing through to applications ok, unfortunately the database conection to the console front end looks broken - it has been that way off & on for last 2-3 days (I see 2-5 of my 30+ GW’s connected at any time…frustrating. This is not reflected in the status page.
These pages are not monitored by TTI staff so you need to hook up on Slack via the #ops channel. If you look at the forum threads you will see mutiple threads already calling out the issue so no need to set up & feed another thread 
Since yesterday, all our Gw have fallen since the morning, we have reviewed our configurations and everything is fine, someone has any idea if there is a massive failure, it is very strange that all our GW have fallen … I am attentive to any help …
For everyone looking at the gateway console and seeing the gateway seems to be down/not connected, there is another way to check the gateway status.
Go to the ttn cli quick start page and download the appropriate binary for you system.
Use the instructions on the page to get the binary up and running, including ‘Register and Login’.
Once logged in, use ‘ttnctl gateways status < gatewayid >’ to check the status of your gateway. This will provide a ‘Last seen’ value which should be within minutes of the current time for connected gateways. Ignore the Tx/Rx statistics reported, those are not the totals for the lifetime of the gateway.
Example output (redacted):
INFO Discovering Router...
INFO Connecting with Router...
INFO Connected to Router
INFO Received status GatewayID=gatewayid
Last seen: 2019-10-25 01:10:35.388703964 +0200 CEST
Timestamp: 2529939411
Reported time: 2019-10-25 01:10:35 +0200 CEST
Description: Some description
Platform: IMST + Rpi
Contact email: email@some.domain
Frequency Plan: EU_863_870
Bridge: Mystique MQTT Bridge
Location: (53.NNNN, 6.NNNN; source unknown)
Rtt: 31ns
Rx: (in: 37307; ok: 1248)
Tx: (in: 1; ok: 1)
This method is more involved, but does not suffer the many outages the console is experiencing lately.
5 Likes
I didn’t knew this tool, it works perfectly for me :
INFO Discovering Router…
INFO Connecting with Router…
INFO Connected to Router
INFO Received status GatewayID=eui-b827ebfffXXXXXXX
Last seen: **2019-10-25 10:31:21.44390785 +0400 +04**
Timestamp: 0
Reported time: 2019-10-25 10:31:20 +0400 +04
Description: Fleurimont TTN GW 1
Platform: IMST + Rpi
Contact email: ttn@airtune.info
Frequency Plan: EU_863_870
Bridge: "ttn-bridge-eu-1712" 2.x.x-04b47381cd9bccae430251deb09102a7b218de66 (2018-02-20T16:19:59Z) PacketForwarder Backend
IP Address: 127.0.0.1
Location: (21.0XXXXX, 55.2XXXXX; source unknown)
Rtt: not available
Rx: (in: 1; ok: 1)
Tx: (in: 0; ok: 0)
thanks a lot @kersing 
My 2 gateways are not connected as well since 2 days in two different european countries.
One is a dragino single channel Gateway and an Indoor Gateway from ttn.
But there are other gateways are running in Germany. Weird
Hi
My Gateway is also in “not connected” mode for 2 days. But all applications transmit data normally on this Gateway.
Hi Jeff,
indeed your analysis seems correct, thanks for that.
Nico
Now my two Gateways seems to work again few minutes ago…appears Green in the console but dont forward Messages…weird.
Edit: and now its gone again.
Edit: and its working…cool
My also…
I’ve recovered all the gateways on the console
Thanks to the staff if they read this !!
Bye
Also on the TTNmapper I see a lot of gateways offline in the neighborhood.
Whole NL (at least) appears to be down on TTNmapper at this moment, looking at the gateways, most state:
Last heard at 2019-10-26T04:28:45.000Z
My dragino gps tracker still seems to talk to some gateway.
Perhaps this is TTNmapper’s itself ?
I´m running one gateway on a tti account. The gateway console reports no traffic, but i can see that the traffic IS forwarded from this gateway on the device console. So it seems that sometimes the console page is not reliable.
We also struggle with unreliable connections for weeks now. See dataloss in backend.