Warning:
This section contains documentation written for The Things Network V2, which is no longer maintained. See documentation for The Things Stack V3.

Troubleshooting

Your gateway doesn’t seem to send data to The Things Network? This section is here to help you find out the issue might come from. We’ll give you a few leads to help you troubleshoot your gateway.

This section contains the most frequent issues with packet forwarders. If you find issues that are not covered in this guide, feel free to reach out to The Things Network community forum.

Check the Status page #

Did your gateway work before? Before diving in to the Console and the gateway itself, check The Things Network Status to see if all services are operational.

From the Console #

The Things Network Console is connected to our Network Operations Center, which monitors the gateways across the network. This means you can now see if the gateway is estimated to be connected or not connected:

Status in the console

If your gateway is considered to be connected, you can also see the traffic going through this gateway:

Traffic in the console

The availability of these features depends however on the status of the NOC.

From the gateway #

If you think the network isn’t receiving any traffic from your gateway, you’ll want to figure out why.

Here are a few leads of questions to which the answer will give you a better insight:

  • Does your gateway have a working network connection? To test this, connect to your gateway, and execute a few pings or DNS lookups: ping www.google.com or nslookup account.thethingsnetwork.org, for Linux gateways. If these tests are unsuccessful, you’ll probably want to check the network connection of your gateway.

  • Is the packet forwarder running on your gateway? The way to answer this question depends on your type of gateway. Many gateways rely on SystemV or systemd managers, which can give you the status of the packet forwarder. Other gateways rely on resin.io, for which you can consult the status from a Web interface. Some other, like the Kerlink IoT Station, have their own init systems - often, consulting the list of running processes (with ps -a) can give you insight on whether the packet forwarder is running.

  • Does the packet forwarder have a successful connection to The Things Network?

Are you using a Semtech UDP Packet Forwarder? See Troubleshooting.

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